❓
Frequently Asked Questions
What are your primary trade terms?
We mainly operate under EXW, FOB, FCA, CFR, CIF, and DDU terms to provide flexibility for our international clients.
Do you offer customized services?
Yes, we provide comprehensive OEM and ODM services, along with tailored logistics solutions to meet specific requirements.
What is the typical delivery time?
For items in stock, we can dispatch goods within 24 to 72 hours. For non-stock items, a specific lead time will be provided in the Proforma Invoice (PI).
How do you handle after-sales service?
We maintain a responsive support system and typically address any inquiries or needs within 24 hours.
Are samples available for quality testing?
Free samples are available for standard items of small value; however, shipment costs are to be borne by the customer.
What kind of packaging do you use?
We use air and sea-worthy export standard packaging to ensure the safety of products during transit.